Before you read on
What follows is general guidance. Every house is a little different, so if your situation does not match, call and ask. It costs nothing to talk it through.
A pipe just burst. What comes first?
Turn off the main valve (often next to the meter downstairs), kill the power to wet rooms where that is safe, and next phone.
Do you have a form or online booking?
No. We work by phone only so a real person can understand the problem and give useful advice straight away.
What tells me a water heater is due for replacement?
Rust-coloured hot water, water pooling around the base, rumbling and age past roughly ten to twelve years for a tank are all common signs. We can check it and tell you honestly.
Is my water heater rented?
A lot of Ontario households lease their tanks. Look for a sticker on the tank and a monthly charge on your bills. Check your contract for buyout terms before replacing it.
What causes a smelly floor drain downstairs?
Mostly a dried-out trap. Pouring a jug of water into it usually restores the seal. If the smell continues, call us.
Does plumbing work in Vaughan need a permit?
New drains, backwater valves and basement bathrooms typically call for a City of Vaughan building permit. Check with the city for your project.
Does the City of Vaughan help pay for backwater valves?
Vaughan has offered a basement flooding protection subsidy in the past. Check the city website for the current program terms before booking work.
Should I use chemical drain cleaner?
We suggest avoiding it. It can damage older pipes and makes work hazardous for whoever clears the line afterwards.
How often does a sump pump need a trial run?
Before spring melt and after long dry spells. A pailful in the pit should start the pump and draw the level down.
Do you work on condos?
Yes. Check with your property management first, since some shut-offs and risers are building responsibility.